Administrative Assistant - Office of the Mayor
ABOUT THE SHEFFIELD ADMINISTRATION
Detroit is entering a historic new chapter under Mayor-Elect Mary Sheffield, the city’s first woman to serve as Mayor. Elected with a decisive mandate, Mayor-Elect Sheffield brings a steady, community-rooted approach to governing—one focused on listening to residents, healing long-standing divides, and delivering meaningful improvements in daily life across every neighborhood. She will take office on January 1, 2026, with a commitment to building a city that lifts every family and expands opportunity for all.
As she forms her administration, Mayor-Elect Sheffield is assembling a talented, diverse team of leaders who bring deep expertise, lived experience, and the courage to put forward bold, innovative ideas that move Detroit forward. Her team will drive a City government grounded in collaboration, equity, transparency, and results. The Sheffield Administration seeks mission-driven individuals who are ready to serve, ready to build, and ready to help shape Detroit’s future.
ABOUT THE OFFICE
The Office of the Mayor serves as the central hub of Detroit’s executive leadership and is responsible for delivering responsive, resident-centered governance that advances the priorities of Mayor-Elect Sheffield. The office manages high-impact programs, constituent service, citywide communication, and cross-departmental coordination that ensures Detroiters experience government that is accessible, transparent, and accountable. As the first point of contact for many residents, partners, and stakeholders, the Mayor’s Office plays a critical role in shaping public trust, responding to community needs, and ensuring that the administration’s work reflects the voices and priorities of Detroiters across all neighborhoods.
ABOUT THE ROLE
The Administrative Assistant provides frontline operational and administrative support to the Office of the Mayor, ensuring that residents, partners, and internal teams receive timely and professional assistance. This role manages daily reception operations, answers phones, greets visitors, routes inquiries, and supports the workflow of senior staff by coordinating communications, preparing documents, and ensuring tasks move efficiently across the office. The Administrative Assistant represents the Mayor’s Office with professionalism, warmth, and a resident-focused spirit—helping ensure every interaction is responsive, courteous, and aligned with the administration’s commitment to exceptional public service.
This role will drive the administration’s priorities, including:
Ensure residents receive timely, accurate, and respectful responses when contacting the Mayor’s Office
Support a high-access, resident-centered culture within the Mayor’s Office
Improve intake, routing, and follow-up processes for constituent concerns and service requests
Strengthen communication channels between residents, city departments, and the Mayor’s Office
Support transparency and responsiveness in alignment with the Sheffield Administration’s commitment to dignity and trust
This description outlines the general nature and key responsibilities of the role and is not intended to be exhaustive; duties, responsibilities, and activities may be modified at the discretion of the Mayor.
Core responsibilities include:
Answer phones, greet visitors, manage the reception area, and serve as the first point of contact for the public
Route inquiries, service requests, and concerns to appropriate staff or departments and ensure timely follow-up
Provide administrative support including scheduling assistance, document preparation, filing, and data entry
Support constituent-service tracking systems and help maintain accurate logs of calls, issues, and resolutions
Assist with preparation of meeting materials, briefings, correspondence, and internal communication
Coordinate incoming mail, deliveries, and document flow throughout the office
Support special projects, public-facing events, and community-engagement efforts as assigned
Maintain a professional, welcoming, and organized office environment
Represent the Mayor’s Office with exceptional customer service, confidentiality, and discretion
Qualifications:
High school diploma required; associate or bachelor’s degree preferred
One to three years of administrative, front-desk, receptionist, or customer-service experience
Strong communication, organization, and multitasking skills
Ability to manage sensitive information with confidentiality and professionalism
Demonstrated commitment to excellent customer service and resident-centered interaction
Proficiency in Microsoft Office, email systems, and basic database tools
Familiarity with Detroit’s neighborhoods, city services, and community environment preferred
Ability to remain calm, patient, and solution-oriented in a fast-paced environment
Strong judgment, reliability, and willingness to support a wide range of office needs
Rate of Pay: $40,000 – $70,000 annually, commensurate with qualifications and experience.
Benefits: Our goal is to attract and retain a highly skilled workforce by providing generous healthcare and other benefits to eligible employees. Learn more about benefits for City of Detroit employees.
Equal Opportunity in Employment: The Sheffield Administration is committed to building a diverse and inclusive workplace. Even if you do not meet all of the requirements listed above, we encourage you to apply if you believe you have the skills, experience, and expertise necessary to thrive in this role. The City of Detroit is an equal opportunity employer, and we encourage candidates of all backgrounds—including those historically underrepresented in municipal government—to apply.
ABOUT THE SHEFFIELD ADMINISTRATION
Detroit is entering a historic new chapter under Mayor-Elect Mary Sheffield, the city’s first woman to serve as Mayor. Elected with a decisive mandate, Mayor-Elect Sheffield brings a steady, community-rooted approach to governing—one focused on listening to residents, healing long-standing divides, and delivering meaningful improvements in daily life across every neighborhood. She will take office on January 1, 2026, with a commitment to building a city that lifts every family and expands opportunity for all.
As she forms her administration, Mayor-Elect Sheffield is assembling a talented, diverse team of leaders who bring deep expertise, lived experience, and the courage to put forward bold, innovative ideas that move Detroit forward. Her team will drive a City government grounded in collaboration, equity, transparency, and results. The Sheffield Administration seeks mission-driven individuals who are ready to serve, ready to build, and ready to help shape Detroit’s future.
ABOUT THE OFFICE
The Office of the Mayor serves as the central hub of Detroit’s executive leadership and is responsible for delivering responsive, resident-centered governance that advances the priorities of Mayor-Elect Sheffield. The office manages high-impact programs, constituent service, citywide communication, and cross-departmental coordination that ensures Detroiters experience government that is accessible, transparent, and accountable. As the first point of contact for many residents, partners, and stakeholders, the Mayor’s Office plays a critical role in shaping public trust, responding to community needs, and ensuring that the administration’s work reflects the voices and priorities of Detroiters across all neighborhoods.
ABOUT THE ROLE
The Administrative Assistant provides frontline operational and administrative support to the Office of the Mayor, ensuring that residents, partners, and internal teams receive timely and professional assistance. This role manages daily reception operations, answers phones, greets visitors, routes inquiries, and supports the workflow of senior staff by coordinating communications, preparing documents, and ensuring tasks move efficiently across the office. The Administrative Assistant represents the Mayor’s Office with professionalism, warmth, and a resident-focused spirit—helping ensure every interaction is responsive, courteous, and aligned with the administration’s commitment to exceptional public service.
This role will drive the administration’s priorities, including:
Ensure residents receive timely, accurate, and respectful responses when contacting the Mayor’s Office
Support a high-access, resident-centered culture within the Mayor’s Office
Improve intake, routing, and follow-up processes for constituent concerns and service requests
Strengthen communication channels between residents, city departments, and the Mayor’s Office
Support transparency and responsiveness in alignment with the Sheffield Administration’s commitment to dignity and trust
This description outlines the general nature and key responsibilities of the role and is not intended to be exhaustive; duties, responsibilities, and activities may be modified at the discretion of the Mayor.
Core responsibilities include:
Answer phones, greet visitors, manage the reception area, and serve as the first point of contact for the public
Route inquiries, service requests, and concerns to appropriate staff or departments and ensure timely follow-up
Provide administrative support including scheduling assistance, document preparation, filing, and data entry
Support constituent-service tracking systems and help maintain accurate logs of calls, issues, and resolutions
Assist with preparation of meeting materials, briefings, correspondence, and internal communication
Coordinate incoming mail, deliveries, and document flow throughout the office
Support special projects, public-facing events, and community-engagement efforts as assigned
Maintain a professional, welcoming, and organized office environment
Represent the Mayor’s Office with exceptional customer service, confidentiality, and discretion
Qualifications:
High school diploma required; associate or bachelor’s degree preferred
One to three years of administrative, front-desk, receptionist, or customer-service experience
Strong communication, organization, and multitasking skills
Ability to manage sensitive information with confidentiality and professionalism
Demonstrated commitment to excellent customer service and resident-centered interaction
Proficiency in Microsoft Office, email systems, and basic database tools
Familiarity with Detroit’s neighborhoods, city services, and community environment preferred
Ability to remain calm, patient, and solution-oriented in a fast-paced environment
Strong judgment, reliability, and willingness to support a wide range of office needs
Rate of Pay: $40,000 – $70,000 annually, commensurate with qualifications and experience.
Benefits: Our goal is to attract and retain a highly skilled workforce by providing generous healthcare and other benefits to eligible employees. Learn more about benefits for City of Detroit employees.
Equal Opportunity in Employment: The Sheffield Administration is committed to building a diverse and inclusive workplace. Even if you do not meet all of the requirements listed above, we encourage you to apply if you believe you have the skills, experience, and expertise necessary to thrive in this role. The City of Detroit is an equal opportunity employer, and we encourage candidates of all backgrounds—including those historically underrepresented in municipal government—to apply.